Refund policy

Returns & Refunds

Every Imprint Affair piece is made specially for you, so we hope you’ll love it as much as we loved putting it together. 

As our products are personalised, we’re unfortunately unable to accept returns or exchanges for change of mind once production has started. Before placing your order, please take a moment to check that your photos, names, sizes and customisation details are correct.

Something wrong with your order?

If your order arrives damaged, defective, or isn’t what you ordered, please reach out to us at imprintaffair@gmail.com within 7 days of receiving it.

Just send us your order number and a few clear photos or videos of the issue, and we’ll do our best to make things right. Depending on the situation, this may include a replacement, remake, store credit or refund.

A little note on personalised products

Because each piece is individually customised, there may be slight differences in colour, placement or appearance compared to what you see on your screen or in our product photos.

These little variations are part of the custom-making process and are not considered defects.

Photos & customisation

Please upload the clearest photo possible for the best results. If we notice that your image may not be suitable before production, we’ll reach out to you.

Changes or cancellations

Changed your mind about a detail? Just contact us as soon as possible and we’ll see what we can do.

If we’ve already started preparing your artwork or producing your order, we may not be able to make further changes or cancel the order.

Delivery issues

Please double-check your delivery details before checking out. If your parcel is lost or significantly delayed, reach out to us and we’ll do our best to assist with the courier.

For any order concerns, you can reach us at imprintaffair@gmail.com or WhatsApp +65 8658 0221.